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high altitude or cruise level training

Cruise Level Procedures for Flight Attendants

High altitude training is conducted as part of any Flight Attendant Training

 

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INTRODUCTION

Each day, the Flight Attendant faces the many challenges of crewing an environment that makes our customers feel welcome and comfortable during their flights, while maintaining a safe and secure atmosphere for their travel. Because Inflight Careers Flight Attendants are committed to our customers "comfort and safety," he/she must possess a diverse combination of skills, talent and knowledge.

In accordance with FAR 121.391, Inflight Careers Airlines provides a three (3) Flight Attendant Cabin Crew on all Boeing 737 aircraft The Flight Attendant positions are referred to as "A", "B", "C". While each Flight Attendant has specific duties, it is the "A" Position Flight Attendant who is ultimately responsible for ensuring quality inflight service and for completing all administrative details assigned. This Includes such duties as crew communication and coordination, customer announcements, assurance of cabin safety procedures, and communication with Scheduling as necessary.

To comply with Flight Attendant duty and rest requirements, Inflight Careers may schedule an additional Flight Attendant to fly the "D" Position. The purpose of this chapter is to provide a set of guidelines consistent with FAA regulations and company policy for reroute procedures. In conjunction with these guidelines, each Flight Attendant should be able to make sound decisions regarding Safety, Customer Service, and Scheduled Operations.

ITEMS REQUIRED FOR YOUR FLIGHT

In accordance with the FAA and company policy, It is necessary that all Flight Attendants ensure that prior to leaving home for their trip...

  • They are in complete regulation uniform
  • They have an updated Flight Attendant Manual
  • They have their company I.D.
  • They have a working flashlight
  • Airport ID

CHECK-IN PROCEDURES

  • Find the Captain and introduce yourself to all of the crewmembers. Remain In the check-in area.
  • Check your mailbox for company correspondence (i.e. Revisions, Bullet's) or supervisor memos.

1 hour prior to departure, check in with crew members. Each base has permanent placement for latest Manual Revisions/Bulletins. It is each Flight Attendant's responsibility to ensure the updating of their Manual.

Read Briefing Book as required prior to each sequence flown to update yourself on all memos regarding policy and/or procedures.

Check-in with a supervisor when requested and present the following:

  • Your updated Flight Attendant Manual
  • Working flashlight
  • Company I.D.

A supervisor may check your personal appearance to ensure it meets the grooming standards.

Introduce yourself to the other Flight Attendants on your sequence. The "A" Position Flight Attendant will ensure a preflight briefing takes place. The preflight briefing should include:

  • Remind "B," "C," and "D" Flight Attendants to check the status of their manuals to ensure they are up to date.
  • Review any special inflight service procedures and pertinent information regarding sequence. This information may be found in your Briefing Book or mailbox.

GATE PROCEDURES

  • At your field or base, be on the aircraft or at the gate third (30) minutes prior to departure.
  • Keep abreast of the changes pertaining to your flight (i.e. delays, gate changes, cancellations).
  • Remain accessible to scheduling In the event of a schedule change.
  • Enter the jetway as a group to avoid interrupting the ASA'S duties.
  • Ensure jetway door closes completely after entering.
  • Flight Attendants are permitted to leave their luggage unattended in a jetway provided the jetway door is closed and locked. If a jetway door is open/unlocked due to boarding or deplaning, at least one Flight Attendant must remain with the luggage.
  • Coordinate with your crew on hotel "lobby" time with consideration of travel time from hotel to gate.

PREFLIGHT DUTIES

UPON BOARDING THE AIRCRAFT

ALL FLIGHT ATTENDANTS

Time permitting, introduce yourself to the flightdeck crew.

Stow your luggage in one of the following places:

  • Forward overhead bin ("A" Position only)
  • Aft overhead bin
  • Aft galley stowage compartment
  • Under the last row of seats

Check overall cabin appearance/cleanliness.
Seat belts crossed
Seatback pockets free of trash
 

Each seatback pocket/literature pocket should contain:

  • Safety Information Card
  • Inflight Magazine
  • Airsick bag
     
    • Tray tables clean and upright
    • Seatbacks upright
    • Overhead bins opened
    • Air vents opened
    • Adjust cabin appearance/cleanliness if needed.
    • Perform Cabin Security Check.

"A" POSITION

  • Coordinate with Captain and Airport Services Agent to determine pertinent customer and flight information.
  • Brief "B" and "C" Flight Attendants on any pertinent customer or flight information. Set entry and cabin lights to full bright for boarding.
  • Pre-flight check EMK and PA system.

Check forward galley for supplies:

  • Serving tray
  • Drink order pads
  • Beverages
  • Beginning inventory of Liquor and Beer Kit
  • Peanuts and Other Snacks
  • Nothing stowed in area marked "No Stowage"
  • Check operation of coffee pot and that it is empty.

Secure Forward galley.

Securing the Galley consists of:

  • All doors, cabinets, and kits closed and latched. Coffee pots latched.
  • Absolutely nothing left unsecured on the floor or blocking access to entry or galley doors.

Check forward lavatory for cleanliness, supplies, and fire threats.

  • Paper Towels
  • Toilet paper
  • Kleenex
  • Soap
  • Ensure FWD lav spring loaded trash flap is operative.
  • Check the forward jumpseat, seat belts and shoulder harnesses for proper operation. If the jumpseat does not automatically retract, notify Captain.
  • Coordinate with "B" and "C" Flight Attendants regarding any missing supplies, equipment, or cabin discrepancies and advise the Captain and/or Airport Services Agent.
  • Communicate any cabin discrepancies found to the captain.

"B" POSITION

Check aft galley for supplies:

  • Two serving trays
  • Drink order pads
  • Beverages
  •   Beginning inventory of liquor, beer and wine kits
  •   Peanuts
  •   Snacks (when applicable)
  • Nothing stowed in area marked "No Stowage"
  • Check operation of coffee pots and that they are empty.
  • All doors, cabinets, and kits closed and latched.
  •   Coffee pots latched.
  • Absolutely nothing left unsecured on the floor or blocking access to entry or galley doors
  • Check water quantity using water gauge.
  • Check aft lavatory for cleanliness, supplies, and fire threats.
  •   Paper Towels
  • Toilet paper
  • Kleenex
  • Soap
  • Ensure AFT lav spring loaded trash flaps are operative.
  • Check aft equipment
  • Contents of Flight Attendant Pouch
  • BioHazard Kit
  • Check the aft jumpseat, seat belts and shoulder harnesses for proper operation. If the jumpseat does not automatically retract, notify Captain.
  • Inform "A" Flight Attendant of any supplies missing or cabin discrepancies.
  • Pre-flight check emergency light switch.

"C" POSITION

Checks all cabin equipment included on the Cabin Equipment Checklist and reports to "A" position Flight Attendant/captain, all equipment is okay or any discrepancies so the Captain can take appropriate action.

Aircraft with Aft Facing seats at the overwing:

  • Ensure that the only items in the overwing holder is the Safety Information card. Stowage of sickness bags, magazines and promotional material is not allowed in the holder.
  • Inform "A" Flight Attendant of any cabin discrepancies.

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